We deal with information privacy in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”) as set out in the Privacy Act. We also comply with the Spam Act 2003 (Cth) which imposes restrictions on sending emails and other types of commercial electronic messages.
1. The kinds of personal information we collect
The kinds of personal information that we collect include:
(a) contact details such as name, role or position, business name, residential, office and postal address, email address, URL, mobile number, landline number and fax number;
(b) information about your requirements and the air-conditioning products and services that you may wish to purchase;
(c) information about your experience and satisfaction with our products and/or services that you have purchased from us or others;
(d) if you are an employee or prospective employee, information about your qualifications, skills and work experience;
(e) if you are a supplier or prospective supplier, information about your services, products and prices;
(f) statistical information regarding views, access and use of our website or other services by our customers;
(g) any other information requested on this Website or otherwise required by us or provided by you.
If you make a payment using this Website, we collect your full name, your credit or debit card details, payment number (or Invoice number) and payment particulars. We will only use your card details for processing your payment via our payment partner. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
2. How we collect personal information
We collect personal information by various means including when:
(a) you contact us;
(b) you subscribe with us;
(c) you provide your email address to access a download or other document provided by us electronically;
(d) you visit our website.
Where practicable, we collect personal information about you directly from you. However, we may collect information about you from a third party such as:
(a) from third party companies such as credit reporting agencies, law enforcement agencies and government entities;
(b) your representatives (lawyers, accountants and financial advisers);
(c) your employer or previous employers;
(d) a person responding to our questions or inquiries;
(e) existing customers where they tell us you are interested in our products and services;
(f) publicly available sources of information or any other organisations where you have given your consent.
If you do not wish to provide personal information to us when using our Website, then you do not have to do so, however, it may affect your use of the Website or any products and services offered on it.
3. What happens if we cannot collect your personal information
If you do not provide us with your personal information described above, or if the personal information you provide is inaccurate, some or all of the following may happen:
(a) we may not be able to provide the requested products or services to you;
(b) we may not be able to provide you with relevant information about our products and services;
(c) we may be unable to tailor the content of our Website to your preferences and your experience of our Website may not be as enjoyable or useful.
4. The purposes for which we collect personal information
We collect, hold and use personal information to:
(a) contact and communicate with you, including by responding to your enquiries;
(b) to provide products and services to you;
(c) maintain internal records;
(d) employ competent and diligent staff;
(e) to provide you with access to protected areas of our Website;
(f) to conduct business processing functions including providing personal information to our related bodies, contractors, service providers or other third parties;
(g) to update our records and keep your contact details up to date;
(h) monitor or improve the use of and satisfaction with our products and services; and
(i) market to you, including letting you know about developments, our expertise, services and special offers that may be of interest to you.
5. Disclosure of personal information
We disclose personal information for the following purposes:
(a) to provide our products and services to you;
(b) to meet your requirements; and
(c) as required by law.
We may disclose your personal information to our employees, contractors and our service providers including our web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, debt collectors and professional advisors such as accountants, solicitors, business advisors and consultants; suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes.
6. Opting out of marketing communications
We may, from time to time, send you marketing correspondence by various forms such as SMS, newsletters, invitations and updates. If you indicate a preference for a method of communication, we will endeavour to use that method when it is practical to do so. In addition, at any time, you may opt-out of receiving electronic marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications.
We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure. For example, we:
(a) maintain our files in a secure office;
(b) have strict password protocols to protect access to electronic documents;
(c) store electronic data on reputable third-party storage providers with appropriate security protections against unauthorised access to data;
(d) protect devices that we use to collect, store and access personal information with industry-standard antivirus and malware software.
As our Website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
8. Links to other websites
9. Access/correction/updating personal information
If you believe that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you can contact us to access, correct or update your personal information.
Unless we are subject to confidentiality obligations or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days, or such other reasonable time as the circumstances permit.
If you request to correct your personal information, we will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date, or, if we consider more appropriate, note your request for amendment of the information on your record.
We will not charge you to make a request to access your record but we may charge an administrative fee for access, depending on the costs associated with obtaining and providing the material.
These actions can be taken by contacting us using the contact information on the “Contact us” section below.
10. Notification of Changes
Our complaints process is:
(a) we will use our best endeavours to resolve your complaint within 30 days of receipt of your complaint.
(b) we will advise you of the outcome of our investigative process into your complaint including what you can do.
(c) if your complaint cannot be resolved satisfactorily within 30 days of receipt of the complaint and there is no timely prospect of the complaint being resolved, you may submit your complaint to the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.
12. Contact us
Air Focus Pty Ltd
80 Boronia Drive
Voyager Point NSW 2172
or by calling (02) 9792 5964
Last Updated: 9 April 2020